Question 1

How is the shipping price calculated?

Accepted Answer

The calculator on this site gives an estimated price from the weight, volume and type of your cargo. The calculator works out cargo density: light cargo is priced per cubic metre and dense cargo per kilogram, by density tier. Customs clearance and the dangerous-goods surcharge can be added right there. A manager confirms the final price after checking the cargo type, packaging and customs fees.

Question 2

What is volumetric weight and why am I billed on it?

Accepted Answer

Light but bulky cargo fills a truck before it reaches its weight limit, so shipping accounts for both weight and space. Our calculator handles this through density — weight divided by volume. Light cargo is priced per cubic metre by density tier, and dense cargo per kilogram; the calculator applies this automatically.

Question 3

Can the price change after I book?

Accepted Answer

The calculator price is an estimate based on the details you enter. A manager confirms the final price after checking the cargo type, packaging and customs fees, so it may differ from the estimate. Customs clearance and the dangerous-goods surcharge are added only if you choose them.

Question 4

Is the calculator price final?

Accepted Answer

The calculator gives an estimated price based on the weight, volume and cargo type you enter. A manager confirms the final price after checking the cargo type, packaging and customs fees.

Question 5

How long does delivery take?

Accepted Answer

Typical transit from China to Uzbekistan: air 3–7 days, auto 18–25 days, rail 35–45 days, sea 22–30 days. The exact time depends on the cargo and route — your manager confirms it when the order is placed.

Question 6

How often do shipments depart?

Accepted Answer

Your goods leave on the next available departure once they arrive from your suppliers at our warehouse in Yiwu or Guangzhou and are received and consolidated. Your manager tells you the departure date, and you see the departure and every checkpoint after it in the Nexus app.

Question 7

Do you accept dangerous cargo?

Accepted Answer

Yes — declared dangerous goods are accepted on every mode with a surcharge: the calculator’s “dangerous cargo” toggle adds it to the price. Declare it upfront so packaging and transport documents are prepared correctly; undeclared DG is the one thing that can stop a shipment.

Question 8

How reliable are your transit times?

Accepted Answer

98% of shipments arrive on time. Our team has worked in logistics since 2021 and delivered over 2,000 shipments. At our warehouses in Yiwu and Guangzhou we receive, check and dispatch the cargo ourselves, and one partner is accountable for the whole journey — there is no chain of brokers to slip a schedule.

Question 9

Who handles customs declaration?

Accepted Answer

Your choice. Clear the cargo with your own broker, or hand the declaration to Nexus — customs clearance can be added to the estimate in the calculator. When we handle it, we prepare and file the paperwork and push status updates to the app, so you know the moment customs clears.

Question 10

What documents do I need to provide?

Accepted Answer

From your side: the supplier’s commercial invoice and packing list. We produce the transport documents, and if Nexus handles your customs declaration we prepare the filing set too — and tell you exactly what is missing before departure, not at the border.

Question 11

Where do my goods go after the factory?

Accepted Answer

Suppliers anywhere in China ship to our warehouse in Yiwu or Guangzhou. There we receive and check the cargo, consolidate it with the rest of your order and load it onto the next departure to Uzbekistan.

Question 12

Can you combine goods from several suppliers?

Accepted Answer

Yes — that is exactly what our warehouses in Yiwu and Guangzhou are for. Any number of factories ship to us; we combine everything into one shipment with one set of documents, and the price is calculated on the total weight and volume rather than per parcel.

Question 13

What happens when the cargo reaches Uzbekistan?

Accepted Answer

Once the cargo reaches Uzbekistan it goes through customs clearance — on your own or through Nexus. Then you receive your goods; if you need delivery within Uzbekistan, agree the details with your manager in advance. You can follow the cargo’s status in the Nexus app.

Question 14

Can Nexus help me find a supplier in China?

Accepted Answer

Yes. The Nexus app lists 400+ verified factories across China — browse by category, compare and order directly. Goods from app suppliers travel the same China → Uzbekistan route, so sourcing and shipping stay under one roof.

Question 15

How do I track my shipment?

Accepted Answer

In the Nexus app: a live map view with checkpoint-by-checkpoint status and ETA, plus push notifications when your cargo departs, crosses the border or clears customs — the update reaches you before you think to ask for it.

Frequently asked questions.

Questions by category

Start doing business with China today