01Who we are
Nexus Logistics (“Nexus”, “we”, “us”) is a freight forwarding, consolidation and customs brokerage company moving freight between the People’s Republic of China and the Republic of Uzbekistan. Our office is at General Uzokov street 62 (Gulzor intersection), Tashkent, Republic of Uzbekistan.
For the personal data described in this policy, Nexus Logistics acts as the data controller. This policy applies to our website, our shipping calculator, our mobile application and the data we handle while providing forwarding, customs and sourcing services.
02Data we collect
We collect only what we need to quote, move and clear your cargo:
- Contact details — your name, company, position, phone number, email address, Telegram handle and delivery addresses.
- Shipment & cargo data — cargo descriptions, HS codes, weights, volumes and dimensions, declared values, origin and destination points, and tracking events generated along the route.
- Supplier & invoice documents — commercial invoices, packing lists, purchase contracts and certificates that you or your supplier provide for customs declaration.
- App & website usage data — calculator inputs, quote requests, pages visited and actions taken in our mobile application.
- Device data — IP address, browser type, operating system, device identifiers and language settings.
03Why we process it
We process your data to:
- prepare and send you quotes, including calculator estimates and prices confirmed in bookings;
- perform the contract of carriage and forwarding — booking space, consolidating cargo, arranging warehousing and last-mile delivery;
- complete customs declarations in China and Uzbekistan on your behalf;
- send shipment notifications by SMS, Telegram, email and mobile push — status changes, arrival notices, document requests;
- improve our services, routes and pricing models using aggregated usage data;
- comply with legal obligations, including customs, tax, currency-control and anti-money-laundering rules.
04Legal bases
Depending on the activity, we rely on one of the following legal bases:
- Performance of a contract — most processing happens because you asked us to move and clear your cargo.
- Legal obligation — customs, tax and record-keeping law in Uzbekistan and China requires us to hold declaration data and supporting documents.
- Legitimate interests — service improvement, fraud prevention and shipment analytics performed on aggregated data.
- Consent — marketing communications and any optional analytics; you can withdraw consent at any time.
05Sharing your data
Moving cargo across a border is a multi-party operation. We share the minimum data necessary with:
- Carriers and transport partners — airlines, rail operators, shipping lines and trucking companies performing carriage, plus our consolidation warehouses in China;
- Customs authorities of the People’s Republic of China and the Republic of Uzbekistan, as required for export and import declaration;
- Banks and payment providers processing your payments and, where applicable, currency-control filings;
- Insurers, when you purchase cargo insurance;
- IT service providers hosting our systems under data-processing agreements.
We never sell your personal data and we do not share it with advertisers.
06International transfers
Because our service connects China and Uzbekistan, shipment and declaration data necessarily moves between the two countries — for example, to our consolidation warehouses and customs brokers in China, and to customs and delivery partners in Uzbekistan. We transfer only the data required for the specific shipment, under contractual confidentiality obligations, and we encrypt data in transit.
07Retention
We keep data only as long as we need it or the law requires:
| Category | Period | Reason |
|---|---|---|
| Customs declarations & supporting documents | 5 years | Statutory customs record-keeping |
| Contracts, invoices & accounting records | 5 years | Tax and accounting law |
| Account & contact data | Active + 24 months | Service continuity and re-orders |
| App & website usage logs | 12 months | Security and diagnostics |
| Marketing consents | Until withdrawn | Your choice controls this |
08Security
We protect your data with encryption in transit (TLS 1.2+), role-based access controls, staff confidentiality agreements and regular security reviews. Access to customs and invoice documents is restricted to the declaration team handling your shipment. If a breach affects your data, we will notify you and the competent authority as required by law.
09Your rights
You may at any time:
- Access — request a copy of the personal data we hold about you;
- Correction — ask us to fix inaccurate or incomplete data;
- Deletion — ask us to erase data we are not legally required to keep;
- Objection — object to processing based on legitimate interests, and opt out of marketing at any time.
To exercise a right, email info@nexuslogistics.uz. We respond within 30 days. You may also lodge a complaint with the competent data protection authority in Uzbekistan.
10Cookies
Our website uses a small set of cookies:
- Essential — session handling and security; the site cannot work without them;
- Preferences — your language and calculator settings;
- Analytics — aggregated statistics on how visitors use the site.
You can block or delete cookies in your browser settings; essential cookies excepted, the site remains usable.
11Children
Our services are provided to businesses and are not directed at anyone under 18. We do not knowingly collect data from children; if you believe we have, contact us and we will delete it.
12Changes to this policy
We may update this policy as our services or the law change. The current version is always published on this page with its “Last updated” date. For material changes we will notify active customers by email or in the app before the change takes effect.
13Contact
Questions about this policy or your data:
Nexus Logistics
- Tashkent, General Uzokov street 62 (Gulzor intersection)
- +998 99 777 33 33
- info@nexuslogistics.uz